I get a lot of questions about Cisco Collaboration. That’s because the business group saw some significant changes in 2018. Cisco’s $4.2 billion (FY18) Collaboration division announced major changes at its Collaboration Summit last April. WebEx became Webex Meetings, Spark became Webex Teams, and both were to get UI and infrastructure upgrades over the months that followed.


A month after the Collaboration Summit, we learned that the unit’s leader, Rowan Trollope, left Cisco to head cloud contact center provider Five9. The announcement was coordinated with naming Amy Chang as the new SVP of Cisco Collaboration and the acquisition of Accompany, the “relationship intelligence” company she founded and led as CEO. There were a handful of…

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