Rafia dreads going to her phone carrier’s customer service centre.

Her commute to work at the local clinic is roughly 40 minutes, while she spends at least an hour and half, inclusive of traffic, in a public bus to reach the nearest centre. In addition to standing in the bus in sweltering Dhaka summer, longer hours typically mean more chances of getting groped or pinched. The commute only explains half her frustration. At the centre, she must stand in line and enter her personal number at the kiosk to be waitlisted for the next available customer agent. Twice, someone peered over her shoulder and wrote down her number while she was entering it at the kiosk. Later, they would call her nonstop at midnight or during work hours, making sexual…



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