As I explored in my last postI expected that the eighth-annual SIP and Cloud survey from The SIP School would show a decrease in provider problems, but that was not the case. I also thought that there would be a decrease in the number of PBX and SBC equipment problems — also not so.


The 2018 SIP and Cloud report includes input from 840 professionals. In my last blog, I covered that survey respondents reported the SIP trunk provider was responsible for 32.78% of problems experience — an improvement over last year. Respondents indicated that the SBC/edge device vendors were responsible for 23.72% of problems, which was an increase over last year, and that the PBX vendors were responsible for 15.62% of problems, which also was an increase over last year. Let’s take a closer look at the SIP equipment problems. The graphics in this…

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