INDIANAPOLIS — When Lona O’Conner’s 2-year-old daughter, Kaitlyn, collapsed and started shaking uncontrollably, the young mother quickly called 911.

“I was freaking out. I had no idea what was going on, and I was like, ‘I need help now!'” she recalls. But to O’Connor’s surprise, her call for help was not immediately answered. Instead, she heard a recording message telling her not to hang up.

“I just sat on hold waiting for someone to help me,” O’Conner said. “It seemed like an eternity. I was terrified. I thought I was going to lose my daughter.”

As her daughter suffered a fever-induced febrile seizureO’Conner says she waited nearly six minutes for a Marion County 911 operator to answer her call and to dispatch paramedics. Other families in Indianapolis say they, too, have experienced excruciating delays while waiting for a dispatcher to…

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