- 04/14/2019 at 7:18 am #464673EduGorillaKeymasterSelect Question Language :
Directions: Read the passage/argument and answer the question that follows it.
It is extremely difficult to confront someone with facts in a plain, honest manner. It’s also not so easy to evaluate and apply a carrot-and stick policy. I can easily recall when we attended a very much grounded-in-reality self-assessment camp with our senior staff about our consumers, competition, and our performance. Clearly, one cannot do one’s own interpretation of what is wrong and castigate people, to motivate them for change; you need to hold a mirror to them. So, I wrote down the things these managers had themselves said two years earlier about the company. Also included were the things customers had said about us, both gung-ho and nasty. When confronted with the inescapable facts of what they had said about themselves and what customers had told us, managers accepted the truth.
According to the paragraph above,
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