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     EduGorilla 
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    Can a customer, from whose account someone has fraudulently withdrawn money, make a complaint before the Banking Ombudsman?

    Options :-

    1. No, as the offence committed, is of criminal nature, FIR has to be filed with the police.
    2. Yes, but if the police authorities receiving the FIR permit filing of the complaint with the Ombudsman.
    3. Yes, as this aspect comes under the powers of the Banking Ombudsman.
    4. No, as the loss caused to the customer is of a civil nature for recovery, civil suit should be filed.
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