The hosted PBX industry finished 2018 with the most robust sales performance in history and new revenues of $5 billion worldwide. Year-over-year growth in purchases was 6%, according to a new Eastern Management Group study.


Hybrid PBX shipments, also reported by Eastern Management Group, grew 15% in 2018. Hybrid systems combine cloud functionality with a PBX infrastructure.


According to the research company’s analysts who studied data from 3,000 customers, three primary reasons account for the 2018 hosted PBX sales growth. First, older premises PBXs — both traditional and IP PBXs — are being replaced at the rate of 14% annually. Second, many old premises systems are breaking down. Third, companies are opening branch offices and serving them with hosted PBXs and SIP trunks linked to an existing premises PBX. New offices are…

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